1.1.1    Product Purchases
Purchasing MindTech products and then promoting and reselling them to customers are the basics to your MindTech business.

As a Distributor, you may purchase MindTech products directly from the MindTech office or through the online portal, telephone, fax, mail-in, e-mail, or through your upline MindTech Distributor(s)/Leader(s).

1.1.2    Pick-up Orders
You may call, e-mail, mail-in or fax your orders in advance to minimise your waiting time. There is no handling fee for pick-up orders at the MindTech office.

You may pick up your order once the payment is fully settled. Payments can be in the form of cash, bank transfers, ATMs, bank drafts, and credit / debit cards (Visa and Master Cards). Proof of payment must be received before orders are shipped.

1.1.3    Delivery of Orders
You may call, e-mail, mail-in or fax your orders to MindTech office. For mail-in orders, you may make the payment by bank draft or bank transfer to:

Maybank Berhad – 514271619747

All you need to do is complete the pay-in slip and deposit the cash to the above-mentioned account. Similarly, you can also use the bank transfer facility for fax-in orders.

For West Malaysia, orders received before 12 noon (except Saturday & Sunday) will normally be delivered within three (3) working days; whereas for East Malaysia (Sabah and Sarawak), orders received before 12 noon (except Saturday & Sunday) will normally be delivered within the next five (5) working days.

The company may impose handling charge for orders below a certain amount. Please refer to our order form for further information.

1.1.4    Ordering Deadline
The last day of the calendar month is deemed as the last day of the BV month. Should the last day of the calendar month fall on a public holiday, the next business day will be the last day of the BV month. Please ensure that your order together with full payment is received by the company before the last day of the BV month if your order is to be accounted for in that month.

1.1.5    Product Sales
The sale of MindTech products to customers allows more people to enjoy the benefits of MindTech Products, and is the basis for your MindTech business.

All Independent MindTech Distributors are allowed to sell freely to anyone who is not yet a MindTech Distributor, even if that customer is being supplied by another MindTech Distributor.

As direct selling in Malaysia is governed by the Direct Sales Act 1993, all MindTech Distributors are reminded to conform to ethical business practices as outlined in the Act.

Distributors are advised to use the published Suggested Retail Prices, and observe requirements such as Cooling-off Period and other regulations cited in the Act.

The Retail Guarantee is one of the strongest selling points you have as an Independent MindTech Distributor. It is your responsibility to honour your customers with the MindTech Retail Guarantee.

When a customer seeks to avail the Retail Guarantee, ask him/her to fill out an exchange and refund form with the following information:

• The reason for the exchange or refund of the product;
• Item description, quantity, batch number and size;
• Monetary value of product exchange or refund;
• Name, address and telephone number of the customer; and
• Date of exchange or refund.

Once the customer has signed the exchange and refund form, you may replace the product or refund the amount paid.

The retail customer is required to return the purchased product within 30 days together with the return and exchange form and the original sales receipt to the Distributor who sold the product to them. MindTech will not accept any returned products directly from retail customers. When submitting the exchange and refund form to MindTech, please indicate the order number, if available, under which the returned product was originally purchased from MindTech.

MindTech will replace a product or refund the money to the MindTech Distributor (less the bonus paid out, if any) upon receipt of the returned product within 30 days from the date of purchase stated in the invoice.

Please note that the Retail Guarantee does not apply for returns of large quantities of stocks or inventories, or returns of products past their expiry dates.

Product Exchange

MindTech warrants the quality of its products and shall exchange any products with manufacturing defects. MindTech will not entertain product exchange due to mishandling or improper storage. All product exchange has to be accompanied with a Product Exchange Return Form and original invoices.

MindTech Distributor may return purchased products to MindTech within 30 days from the date of purchase (attached with original invoice) for exchange if the product is in sellable condition, unless otherwise required by law.

MindTech will not accept any partial return or exchange for individual products from Promotion packs. All returns or exchange must correspond to the quantity and items in the invoice.

In Malaysia, MindTech will only accept return of products sold in Malaysia.

In building a sound independent MindTech business, it is necessary to forecast and plan carefully before purchasing products for your inventory. MindTech Independent Distributors have the right to resign from the MindTech Marketing Plan at any time.

Any MindTech Distributor who is considering this option should first consult his/her upline Sales Leader and MindTech Customer Service to be fully advised of current rights and obligations regarding resignation and buy back policy.

Buy Back Policy

In accordance with the Direct Selling Act 1993, a Distributor is allowed to return goods purchased within 6 months (180 days) from the purchase date subject to the terms where the said goods are in a sellable condition. Distributors will be fully responsible for all shipping expenses in returning the goods. The return value of the goods is subject to a 10% handling fee. The Company will deduct the total amount of bonus paid in relation to the said return. The Company shall refund the net return value within two (2) months from the date of return. With this return, the Distributor is deemed to have automatically resigned from the Company and the Company is no longer bound under any contract with the said Distributor after this.

The MindTech Opportunity and Products are designed specifically for direct selling and may not be sold or promoted to or from retail stores, either directly or through third parties. Any Independent MindTech Distributor who does this is subject to disciplinary action which may include but is not limited to termination of Distributorship.

Each country has its own legal and regulatory requirements. As an Independent MindTech Distributor in Malaysia, you have the responsibility to comply with the laws and regulations of the country.

The MindTech products made available for sale in Malaysia have been specifically formulated, manufactured, and labelled to comply with Malaysian regulatory requirements. Malaysian Independent MindTech Distributors shall not sell MindTech products other than those provided by MindTech Malaysia. Likewise, you are not allowed to sell products to countries outside Malaysia.

You may promote MindTech products and the business opportunity at fairs and community gatherings, including business and job opportunity fairs, as long as the appearance of your display upholds MindTech’s image and standards. To this end, you may display and demonstrate MindTech products and distribute MindTech literature for the purpose of developing interest in MindTech and obtaining customer leads.

Any violation of the provisions of the MindTech Marketing Plan as described in, but not limited to this Business Manual and the R&R may subject the Distributorship to disciplinary action. For further details, please refer to the R&R.

MindTech insists that every Independent MindTech Distributor shall:

• honour the Retail Guarantee;
• avoid making products or earnings claims that are unfounded, deceptive or illegal.

Independent MindTech Distributors must honour and perpetuate ethical business practices.

Every MindTech Distributor has the responsibility to uphold the reputation of MindTech products and the MindTech Opportunity by conducting your business in a lawful and ethical manner; by being familiar and complying with the currently effective provisions of the Marketing Plan, and by observing this cardinal rule.

No product claims or Marketing Plan claims may be made other than those authorised through MindTech publications, product literature, audio/video tapes/disc recordings, labels, or the MindTech Marketing Plan and related materials.

MindTech Distributor may not make any unauthorised claims in any manner, including verbal statements, or materials in print or electronic media, to promote the sale of MindTech products or the MindTech opportunity that are unsubstantiated by or inconsistent with the product claims, usage directions, and Marketing Plan provisions published by MindTech.

• You may not make any statement that disparages or in any way damages the reputation of MindTech products.
• Unauthorised Marketing Plan practices or misrepresentations, such as exaggerating earnings claims, or encouraging significant upfront purchase schemes, are strictly prohibited.
• MindTech does not review nor approve literature prepared by Independent MindTech Distributors. You are responsible for the accuracy of your statement, and you may not imply approval or endorsement by MindTech.
• You may not sell products that are previously opened, damaged, reworked or passed their expiration date.
• Non-compliance with this section will be seen as a serious violation and subjects your Distributorship to sanctions, which include termination for cause.

Furthermore, it is an offence under the Direct Sales Act 1993 to furnish false or misleading information and by doing so could subject you to heavy penalties.

As an Independent MindTech Distributor, you may not engage in unfair competitive activities as outlined in the R&R.

In keeping with this policy, you may not directly or indirectly attempt to solicit Independent MindTech Distributors into another direct selling company, or otherwise promote to MindTech Distributors another direct selling company or its products while remaining as an Independent MindTech Distributor.

If you have any questions, please review these guidelines with your upline Sales Leaders, or contact MindTech Customer Service.

MindTech reserves the right to modify all or part of its Marketing Plan, including but not limited to, this Business Manual and the R&R.

Any modification would be made only after careful consideration. If a decision is required to settle any disputes involving MindTech policies, any decision made by MindTech will be final and binding upon all parties.

For the purpose of special promotions, which may be announced by the company from time to time, MindTech reserves the right to modify requirements and/or qualifications that are part of the MindTech Marketing Plan, or the R&R.